Welcome to Donegal Woodcrafts (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website located at https://donegalwoodcrafts.com/ (the “Website”). By accessing or using our Website, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our Website.
Donegal Woodcrafts is a business based in Ireland.
For any questions, you can contact us at:
Email: emer@donegalwoodcrafts.com
Address: Coole lower, Cranford, Co. Donegal, ireland.
You agree to use this Website only for lawful purposes. You must not:
Use the Website in any way that breaches applicable laws or regulations
Attempt to gain unauthorised access to the Website or its servers
Interfere with the security or performance of the Website
We reserve the right to suspend or terminate access if you breach these Terms.
We create and sell handcrafted wood products, including custom-made items such as pet carvings and personalised pieces.
Due to the handmade and custom nature of our products, variations in colour, grain, and finish may occur.
We reserve the right to modify or discontinue any product at any time without notice.
When placing an order:
You agree that all information provided is accurate and complete
Custom orders may require additional details and confirmation before production begins
We reserve the right to refuse or cancel any order at our discretion
All prices are listed in Euro (€) and may include VAT where applicable
Payment must be made in full before production or shipping unless otherwise agreed
We reserve the right to change pricing at any time
Due to the custom and personalised nature of many of our products:
Custom orders are non-refundable unless defective or damaged
Non-custom items may be eligible for return within 14 days of delivery, in accordance with EU consumer rights
Customers are responsible for return shipping costs unless the item is faulty
If your item arrives damaged or defective, please contact us at emer@donegalwoodcrafts.com with photos.
Delivery times are estimates and may vary, especially for custom orders
We are not responsible for delays caused by postal or courier services
Risk passes to you upon delivery
All content on this Website, including text, images, designs, and product concepts, is owned by or licensed to Donegal Woodcrafts and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without our prior written consent.
If you submit content (e.g. photos for custom carvings):
You grant us a non-exclusive, worldwide, royalty-free licence to use the content for the purpose of fulfilling your order
You confirm that you have the right to share such content
We will not use your content for marketing without your permission.
To the fullest extent permitted by Irish law:
We shall not be liable for any indirect, incidental, or consequential damages
We do not guarantee that the Website will be error-free or uninterrupted
Nothing in these Terms excludes liability where it would be unlawful to do so.
The Website is provided on an “as is” and “as available” basis without warranties of any kind.
Your use of the Website is also governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).
Our Website may contain links to third-party websites. We are not responsible for their content or practices.
We may terminate or suspend access to the Website immediately, without prior notice, for any breach of these Terms.
These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
We may update these Terms from time to time. Continued use of the Website constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at:
Email: emer@donegalwoodcrafts.com
Effective Date: March 17th 2026
Donegal Woodcrafts (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
We may collect and process the following data:
Personal details (name, email address, phone number)
Shipping and billing address
Payment information (processed securely via third-party providers)
Photos or content you provide for custom orders
Website usage data (via cookies and analytics tools)
We use your data to:
Process and fulfil orders
Communicate with you about your order
Provide customer support
Improve our website and services
Comply with legal obligations
Under the General Data Protection Regulation (GDPR), we rely on:
Contractual necessity (to fulfil your order)
Legal obligations
Legitimate interests (to improve our services)
Consent (for marketing communications, where applicable)
We do not sell your personal data.
We may share your information with:
Payment processors
Delivery and courier services
Service providers who help operate our website
All third parties are required to respect your data and comply with applicable laws.
We retain your personal data only as long as necessary to:
Fulfil your order
Meet legal, accounting, or tax obligations
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
To exercise your rights, contact us at emer@donegalwoodcrafts.com
Our website may use cookies to enhance your experience and analyse traffic.
You can control or disable cookies through your browser settings.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Our website may contain links to other websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Changes will be posted on this page.
If you have any questions about this Privacy Policy or your data, contact us at:
Email: emer@donegalwoodcrafts.com
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission in Ireland.
